Terms of service

Welcome to Twisted Coast. By placing an order through our website, you agree to the following terms and conditions.

1. General

These Terms of Service apply to all visitors, customers, and users of our website and services. We reserve the right to update or change these terms at any time without prior notice.

2. Personalised Products

Many of our products are personalised and made to order. Customers are responsible for ensuring all spelling, names, dates, colours, and custom details submitted are correct before completing their purchase.

We are not responsible for customer errors submitted during ordering.

3. Pricing & Payments

All prices are listed in GBP (£) unless otherwise stated. Prices may change at any time without notice.

Payment must be completed in full before any order is processed or dispatched.

4. Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including:

  • Incorrect pricing
  • Suspected fraudulent activity
  • Offensive or inappropriate custom requests
  • Product availability issues

If an order is cancelled after payment has been made, a full refund will be issued.

5. Shipping & Delivery

Shipping times are estimates only and may vary due to courier delays, seasonal demand, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

Personalised items are non-returnable and non-refundable unless faulty or damaged.

If your item arrives faulty, please contact us within 48 hours of delivery with photos and details of the issue.

7. Colours & Product Appearance

We do our best to display product colours and designs accurately. However, colours may vary slightly depending on screen settings, printing methods, and materials used.

As many items are handmade, slight variations may occur.

8. Intellectual Property

All images, designs, logos, product photos, and website content belonging to Twisted Coast may not be copied, reproduced, or used without permission.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

10. Contact

If you have any questions regarding these Terms of Service, please contact us before placing your order.