Shipping policy

At Twisted Coast, we aim to get your order made, packed, and shipped as quickly as possible.

Processing Times

As many of our items are handmade and personalised to order, processing times may vary depending on the product and current order volume.

Estimated turnaround times will be shown where possible, but please allow extra time during busy periods, seasonal events, and holidays.

Shipping Methods

Orders are shipped using trusted courier and postal services within the UK. Shipping options and prices will be shown at checkout.

Once your order has been dispatched, you may receive tracking information where available.

Delivery Times

Delivery times are estimates only and are not guaranteed. Delays caused by postal services, couriers, weather, or circumstances outside our control are not the responsibility of Twisted Coast.

Personalised Orders

Please double-check all personalisation details before placing your order, as mistakes may delay dispatch times.

Incorrect Addresses

Customers are responsible for providing the correct shipping address at checkout. We cannot be held responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us and we will do our best to help locate the shipment.

Local Collection (Optional)

If local collection is available, details and collection instructions will be provided after your order is ready.